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Versa stuck on Fitbit Logo

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‎03-04-2022 16:31 - last edited on ‎03-05-2022 08:54 by Fitbit Moderator

‎03-04-2022 16:31 - last edited on ‎03-05-2022 08:54 by Fitbit Moderator

My fitbit stopped it's regular display and the Fitbit icon stayed on.  Could not navigate on watch.

Tried charging.  It charged, however, icon still staying on.  Now, icon flashing at intervals.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-04-2022 22:02

‎03-04-2022 22:02

My Versa 2 is flashing the Fitbit logo as well . And I have only had it for a year,bought it last year Feb 26.  Very disappointed in a product that is above market price.

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‎03-05-2022 08:57

In response to AkashaR

‎03-05-2022 08:57

Hi there, @galeforcewinds @AkashaR. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa smartwatches before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

 

@galeforcewinds If you haven't done so yet, please try the steps below:

 

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

 

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

 

@AkashaR I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. 🙂

 

I've moved your posts to the Versa Smartwatches board for organization purposes.

 

See you around!

Maria | Community Moderator, Fitbit


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‎03-05-2022 11:51

In response to MarreFitbit

‎03-05-2022 11:51

Thank you. It appears there was an update. I reinstalled the Versa. All is well!

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