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Versa stuck on Fitbit log

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‎06-08-2019 21:24 - last edited on ‎06-10-2019 05:37 by Fitbit Moderator

‎06-08-2019 21:24 - last edited on ‎06-10-2019 05:37 by Fitbit Moderator

Please help!!!! I've had my versa since Feb 19. 

 

Unfortunately I'm having issues with my versa. It was once working while on the treadmill then froze up only showing the turquoise blue Fitbit logo.  I've trying pressing all buttons to no avoid, even placed it on the charger- still nothing. 

When I went to the settings app to try to reset my device, it gives an error that the versa isn't connected and to make sure it was attached.

 

This is horrible! Please help!!

 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎06-09-2019 02:09

‎06-09-2019 02:09

Hi @luvleekey17  Have you tried the manual reset process? Restart your tracker

 

Did you try a Factory Reset in the settings app? If not, try that one too (scroll down to About)

 

Please come back if nothing works for you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-09-2019 07:39

‎06-09-2019 07:39

Hello, yes I've tried to restart the versa a dozen times but nothing happens the system is still frozen with the fit diamond shape logo.

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‎06-09-2019 07:41

In response to NellyG

‎06-09-2019 07:41

Hi I've tried to reset, restart, system is still frozen and wont turn off.

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‎06-09-2019 17:49

In response to luvleekey17

‎06-09-2019 17:49

Thanks for confirming that. I'll  flag a moderator to halp you.

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-09-2019 18:26

In response to NellyG

‎06-09-2019 18:26

Hi, I've contacted Customer service regarding a replacement.  Thanks 

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‎06-09-2019 20:36

In response to luvleekey17

‎06-09-2019 20:36

OK that is great.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-10-2019 05:39 - edited ‎10-19-2023 16:20

In response to NellyG

‎06-10-2019 05:39 - edited ‎10-19-2023 16:20

Welcome to the Community Forums @luvleekey17! Thanks so much for taking the time to try troubleshooting the issue with your Versa's display. Smiley Very Happy 

We're happy to hear that our Support Team has been helping you since. Please keep an eye on your inbox for updates on your case. 

Thanks for your help @NellyG!

Let us know if there's anything else we may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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