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Versa stuck on Fitbit logo

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‎12-12-2021 06:32 - last edited on ‎12-13-2021 04:15 by Fitbit Moderator

‎12-12-2021 06:32 - last edited on ‎12-13-2021 04:15 by Fitbit Moderator

I Fitbit versa only showing logo without any error code. Even charging after 24 hours also and did fully drained battery also still same.  Please support with genuine answers. 

Thanks 🙏 

 

Moderator Edit: Clarified subject

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‎12-13-2021 04:16 - edited ‎09-01-2023 08:42

‎12-13-2021 04:16 - edited ‎09-01-2023 08:42

Hi there, @SUNNYSINGHRAJPU. Welcome to the Community Forums. Thanks for the details provided in your post. 

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.


If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-13-2021 04:16 - edited ‎09-01-2023 08:42

‎12-13-2021 04:16 - edited ‎09-01-2023 08:42

Hi there, @SUNNYSINGHRAJPU. Welcome to the Community Forums. Thanks for the details provided in your post. 

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.


If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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