Versa stuck on Fitbit logo

[Lwalt91]

Hi 

I’ve emailed Fit Bit - but in the meantime wondering if anyone can help 😫

I haven’t worn my watch for a while decided to charge it today - left it a few hours it done the usual as I put it on charge when it’s completely flat - after a few second 0% charging came up.

few hours later the watch wouldn’t turn on - then it would but stayed stuck on the fit bit logo and it’s done this since it’s either logo or a blank screen 😫

has anyone else experienced this and does anyone know if there is anything I can do to try fix it in the meantime ? I’ve tried the buttons to trouble shoot is there anything I should be doing when the logo comes up ? Have tried to sync with the app it won’t find it 😫

Only purchased just over a year ago 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lwalt91. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa screen. I totally understand how you are feeling and appreciate your troubleshooting efforts. Thank you for contacting our Support team via email. Upon checking with them, I was told that they were able to help you. I appreciate your time and efforts.

Let me know if you have any questions.

[Lee-Caron]

So far so good! The suggestions have worked, thank you very much. I really love my Fitbit and I’m glad the issues have been resolved. 
Lee

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lee-Caron. 

I am glad to hear you love your device and have resolved the difficulties you experienced after following the suggestions provided. Thank you for your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!