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Versa stuck on Fitbit logo

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‎09-22-2020 05:33 - last edited on ‎09-22-2020 17:19 by Fitbit Moderator

‎09-22-2020 05:33 - last edited on ‎09-22-2020 17:19 by Fitbit Moderator

hello

3 days ago after a night recharge my fitbit versa stopped working.

I turded it on and is stucked on the logo sometimes while other timers total black what happend? what can I do....I tried all.....

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-22-2020 15:50

‎09-22-2020 15:50

Hi @aisha71 

Welcome to the form. I'm sorry to hear your Versa is stuck on the logo screen. Please give restarting it one more try. You restart by holding down the button for 10+ seconds, the screen should go black, then the Fitbit logo should appear and restart. If that doesn't do the trick, then the next step is to contact customer service HERE.

Marci | Bellevue, WA
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‎09-22-2020 17:21

In response to MarciM

‎09-22-2020 17:21

Hi @aisha71, welcome to the Community Forums!

 

Thanks for your post. In addition to the helpful information that was shared by @MarciM, for a better understanding of the issue you're experiencing and to further investigate, please share a picture of what your Versa is displaying so we can move on.

 

Looking forward to your reply.  

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‎09-23-2020 03:39

In response to RicardoFitbit

‎09-23-2020 03:39

The same thing happened to my versa 2 in early August. After trouble shooting for several hours, they finally decided to ship me a replacement. Its 6 weeks now but the replacement is yet to arrive. 

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