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Versa stuck on Fitbit logo

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‎01-17-2022 04:04 - last edited on ‎01-17-2022 06:40 by Fitbit Moderator

‎01-17-2022 04:04 - last edited on ‎01-17-2022 06:40 by Fitbit Moderator

My fitibit has been stuck on the logo for awhile now. I’ve tried all the resets they don’t work. The logo stays on screen till it dies. Any help please

 

Moderator Edit: Clarified subject

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‎01-17-2022 06:41 - edited ‎11-02-2023 03:36

‎01-17-2022 06:41 - edited ‎11-02-2023 03:36

Hi there, @SammyKat. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. 

If you haven't done so yet, I'd recommend the following steps:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above has been attempted but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-17-2022 06:41 - edited ‎11-02-2023 03:36

‎01-17-2022 06:41 - edited ‎11-02-2023 03:36

Hi there, @SammyKat. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. 

If you haven't done so yet, I'd recommend the following steps:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above has been attempted but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes