Versa stuck on Fitbit logo

[Muhammad167]

I have a versa and it wont wont sync. it worked for a while, then for a month i didnt use it. when i opened my watch and app, the watch gave a green tick and went to the logo screen, then it just stayed on the logo screen for a while, what do i do. ps i tried restarting it

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Muhammad167. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

• Remove your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.