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Versa stuck on Fitbit logo

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‎04-13-2022 07:32 - last edited on ‎04-14-2022 05:54 by Fitbit Moderator

‎04-13-2022 07:32 - last edited on ‎04-14-2022 05:54 by Fitbit Moderator

My Fitbit 2 won’t respond at all it shows the dotted fit bit sign but that’s it. It’s it toast.   I hope not I just bought 6 new bands.  

 

 

Moderator edit: updated subject for clarity.

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‎04-14-2022 05:57 - edited ‎11-13-2023 04:09

‎04-14-2022 05:57 - edited ‎11-13-2023 04:09

Hi there, @Lindaschmidt53. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from. 

Before considering other options, please confirmed whether you've tried the below steps in the order listed:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above has been attempted but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-14-2022 05:57 - edited ‎11-13-2023 04:09

‎04-14-2022 05:57 - edited ‎11-13-2023 04:09

Hi there, @Lindaschmidt53. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from. 

Before considering other options, please confirmed whether you've tried the below steps in the order listed:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above has been attempted but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes