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Versa stuck on exercise mode

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‎02-09-2021 04:33 - last edited on ‎02-09-2021 17:47 by Fitbit Moderator

‎02-09-2021 04:33 - last edited on ‎02-09-2021 17:47 by Fitbit Moderator

i clicked something when I was changing my band. Now it looks like maybe I'm on a run but I can't get out of it. The pause is not working and trying click back only shows details about whatever I am in. I tried to delete my tracker and redownload and it did nothing. I can not get to the settings to shut it off and restart.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-09-2021 07:55

‎02-09-2021 07:55

How to restart the watch with the buttons

Author | ch, passion for improvement.

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‎02-09-2021 10:56

In response to Guy_

‎02-09-2021 10:56

Which button do you push? They are all in the charger when it is plugged in
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‎02-09-2021 11:03

In response to Melanie31

‎02-09-2021 11:03

Unplug it once its charged to push the buttons then plug it back in once its restarting.

Author | ch, passion for improvement.

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‎02-10-2021 10:41

In response to Guy_

‎02-10-2021 10:41

Welcome to the Fitbit Community, @Melanie31. Thank you for your support, @Guy_.

 

@Melanie31 Thanks for the details shared in your post and for already trying to resolve the issue. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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