09-17-2020 07:04
09-17-2020 07:04
I did a factory reset after which my watch is stuck on the fitbit logo. Have tries restarting but nothing changes.
09-17-2020 07:52
09-17-2020 07:52
Hi @Shivangi88
Welcome to the forum. I'm very sorry to hear you are having an issue with your Versa. It sounds like you have tried the things I would recommend, so the next course of action is to contact customer support HERE. I will also flag this for a moderator to see if they have any additional advice.
Best of luck!
09-17-2020 11:51
09-17-2020 11:51
@Shivangi88 Welcome to the Community.
Let me help you with your unresponsive Versa and as @MarciM said, thank you for taking the time to troubleshoot this issue. I have created a ticket so our Support team can further assist you via email.
@MarciM thank you for your help in this matter.
Let me know how it goes.
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