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Versa stuck on fitbit logo

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‎09-17-2020 07:04

‎09-17-2020 07:04

I did a factory reset after which my watch is stuck on the fitbit logo. Have tries restarting but nothing changes.

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‎09-17-2020 07:52

‎09-17-2020 07:52

Hi @Shivangi88 

Welcome to the forum. I'm very sorry to hear you are having an issue with your Versa. It sounds like you have tried the things I would recommend, so the next course of action is to contact customer support HERE. I will also flag this for a moderator to see if they have any additional advice. 

Best of luck!

Marci | Bellevue, WA
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‎09-17-2020 11:51 - last edited on ‎11-06-2025 05:04 by Fitbit Moderator

In response to MarciM

‎09-17-2020 11:51 - last edited on ‎11-06-2025 05:04 by Fitbit Moderator

@Shivangi88 Welcome to the Community.

Let me help you with your unresponsive Versa and as @MarciM said, thank you for taking the time to troubleshoot this issue. I have created a ticket so our Support team can further assist you via email.

@MarciM thank you for your help in this matter.

Let me know how it goes.

Alvaro | Community Moderator

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