Versa stuck on logo acreen

[Fowell123]

Please please help!!

I messaged a couple of weeks ago because my versa wasn't syncing.  I didn't get a fix for it but now my versa is stuck on the logo screen. I can't get onto fitbit to restart it at all. I have tried re-installing the app. Also from the app it is saying that it can't findy device and I know it is paired with my phone. Please help thanks

[SunsetRunner]

Do a Restart as described HERE and do it several times if necessary.

[BirchfitT]

I am having the same issue. Did you ever get your working? I've tried everything and still nothing.

[Fowell123]

Hi, 

I have tried to do this many times can't get it to switch off. I fully charged it up this morning and the battery had gone just after writing the message. Now its just flashing and won't let me on. 

Thanks 

[Fowell123]

Hi, 

No I haven't managed to fix it yet but if I do will let you know. 

[SunsetRunner]

Contact Customer Support.

[Fowell123]

 Thankyou, will do