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Versa stuck on logo screen

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‎12-01-2019 17:27 - last edited on ‎12-02-2019 07:14 by Fitbit Moderator

‎12-01-2019 17:27 - last edited on ‎12-02-2019 07:14 by Fitbit Moderator

I woke up today to my watch being stuck on the blue logo screen. Af the r searching online, I attempted to restart and factory reset the watch, but nothing has helped. I did notice there was a watch face error yesterday, so I’m guessing it had something to do with that, however I am unable to change my watch face, as my phone can not connect to the watch in this state. 
Any ideas? 

 

 

Moderator edit: updated subject for clarity

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‎12-02-2019 07:04 - last edited on ‎03-14-2025 11:51 by Fitbit Moderator

‎12-02-2019 07:04 - last edited on ‎03-14-2025 11:51 by Fitbit Moderator

@Aasalas Welcome! It's great to see you around! 

Let me help you with your Versa stuck on the Fitbit logo and thank you for thoroughly troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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