help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stuck on the Fitbit log screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2019 10:04 - last edited on ‎12-18-2019 06:24 by Fitbit Moderator

‎12-17-2019 10:04 - last edited on ‎12-18-2019 06:24 by Fitbit Moderator

I got. Fitbit as a gift this year and it worked fine when I received it I even got insurance on it in case it didn't work I tryed everything with customer support and factory reset it by mistake and now I can't update it and the watch only stays in the symbol of Fitbit and it says to download the app in different language I already have the app is getting frustrating and I can't wear it I need help.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-17-2019 11:02

‎12-17-2019 11:02

Hello @yeicira85 since you set the watch back to factory status you first need to do an add device to connect it up to your Fitbit account. 

 

It will warn you that Fitbit thinks you have a tracker already connected. Yes you will want to continue. 

 

During the setup process the latest firmware will be installed. 

Best Answer

‎12-18-2019 06:23

In response to Rich_Laue

‎12-18-2019 06:23

@yeicira85, welcome to our Fitbit Community. I'm sorry to hear that your Versa stopped working even tough you have troubleshooted this issue.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that they took care of your case so you can get back on track soon.

 

Don't hesitate to get back if more assistance is needed.

 

Thank you for your help @Rich_Laue.

 

See you guys later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes