Versa suddenly stopped working

[JoeyMom]

Charged my Versa last night.  Dashboard shows 100% charge; syncing is still happening and watch was working this morning.  About half hour ago, noticed the watch face was blank and could not get any kind of app to come up, including the clock face.   Pressed appropriate buttons to reset and all I get are vertical colored lines.  Been trying for the entire half hour.  I have just put it back in the charger but it is still not registering any info, although it was still tracking movement.  I am currently using my Alta while I try to figure out the issues.

Any help is appreciated.

[YJJ]

Same problem, Versa screen blank, occasionally shows faint square.  Tried new charger but to no effect.

[Tlashyro]

This just happened to me also. My Versa battery was low but normally when I plug it in it almost immediately registers % charged. My screen is black   and I have tried multiple chargers. 

[Kdobson93]

My versa was having trouble registering touch the past few weeks. No visible scratches and was clean. All of sudden yesterday it died and I hadn’t even noticed the battery was low. I put it on the charger and left it there for a few hours. When I went to check it, only the edges will light up a faint blue. I’ve used reset buttons and nothing. I’ve also tried different chargers and my boyfriend’s versa is charging just fine on them. I’ve had my versa just under a year and I love it. I’m really missing not being able to use it. I’m also in the middle of a work week hustle 🙁. Anyone have any suggestions?

[DonEng_ineer]

A lot of people had this happen to them in the last four days like me.  If your Versa is less than a year old it is covered under warranty so call customer service as soon as you can to get a free replacement.  If it is over a year old or out of warranty they will only give you a 25% discount on a new one which is only good for 30 days.   I think with this many people having this issue I think they know they have a problem with their quality.  There is another post that I reported my issue a couple of days ago that has lot more people with this same issue.

[hdbikerrn]

I am having the same problem; my screen is black and will not charge. The battery was low so I put it on the charger, came back and nothing was working and on the app it says the battery is at zero.

[Chelly234]

This has happened to me today as well. I get nothing on the screen at all until I get the reset process and just get 5 green vertical lines on the screen. It's still syncing with my phone but there is no display on the fitbit at all...

[hdbikerrn]

I called fitbit and he had me hold the left button and the bottom right button at the same time until the logo came on and for a few seconds after that, released and it came back on and is now charging!

[chopstixchen]

On Tuesday my Fitbit versa stopped sync-ing so I did a factory reset. Since then the device is dead and Fitbit team is offering no help at all as the device is a few months out of warranty. How can the company design a function/ software that would cause the device to self destruct?

@DonEng_ineer  Where did you get the news that Fitbit would give people 25% discount?

[Tlashyro]

This is the best advice yet! I tried it and it appears to be charging now. This wasn’t a suggestion on Fitbit’s document they sent me about the battery not charging so I so appreciate you sharing this tip. Thanks much!!!!!

Moderator edit: personal info removed

[DonEng_ineer]

@chopstixchen I called customer service and they sent me an email with a link to get any one of their watches except Charge 4 with 25% off.

[Attiland]

Log it with support. They were will make you do things will not work but after will send you replacement. I had it too. Don’t get frustrated by the fact the service desk using a script they have to go trough and kind of ignore what you say. 

[chopstixchen]

@DonEng_ineer

This is the response I get from them. I directly email and asked why the watch died after the factory reset...

Their after sale service is disgusting and the product shouldn’t even be on the market🤬

“Thank you for taking time to write us and express your grievances on how our products and services do not meet up with your expectations.

“First and foremost, we would like to apologize for the frustration the issue has caused you and we're sorry if we were not able to provide a replacement because your Versa doesn’t meet the replacement requirements of our warranty policy. For details about our warranty policy, see fitbit.com/returns. We want to let you know that we keep track of the issues we are receiving and that our higher level of support are working hard to enhance the reliability of our products and help over eliminate these issues that we currently experience. Please accept our sincere apology for the difficulties we have caused you.“

[Tlashyro]

I did provide them with written feedback and asked them to amend their document to include this advise you shared.

Thanks again,

Moderator edit: personal info removed

[SunsetRunner]

What is their direct email? 

My Versa has been running fine for two years and then over the last two days been totally wonky with charging, obnoxious battery drains, totally dying, not any improvement after rebooting, etc. Frustrating!

[DonEng_ineer]

@chopstixchen Sorry to hear about your response you got.  I would try and call them and talk to someone directly.  Tell them you screen is not turning on and you tried all the types of resetting like pressing left and bottom right bottom for 10 sec or more, then pressing you finger on the sensor for 10 sec or more and the three button press for 10 sec or more and nothing happened.  That is what I said and I only got the 25% off cause mine was out of warranty.  Hope that helps and good luck!  I agree the quality of the product is horrible.

[SunsetRunner]

April 17/2020

Have same problem as well. My Versa is 14 months old. I noticed about two weeks ago that it was not responding easily to touch on the start workout selection. Then on Monday morning it registered low battery so I charged it while getting ready for work. When I removed it to wear it,  it was 80% charged. I pressed the button to check the time, the screen never came on. After checking Fitbit site for troubleshooting suggestions, I did them but It is not responding. No luck just dead! Electrician tested my charger and he said it's not my charger. I'm very disappointed! I'm a gentle user. I work at a desk, walk on my breaks and train in my home gym at BeachbodyonDemand. 

[SunsetRunner]

The fact that this is happening to a lot of people just in the last few days confirms that it’s a Fitbit problem not an end user problem. They must know about it and I hope they are working on a fix. As it is now, this Versa is useless!

[SunsetRunner]

I agree 100%! I'm waiting to see what happens with my case investigator, bc if they don't do anything I'm done with Fitbit. This is my 4th device. I purchased 3 and the first one they replaced as it was defective within 12 months. The only one device that has served me well is the Alta which I reinstalled on my app. I like it but I loved my Versa. Once my Alta goes...I'm done! Time to look for another brand!


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[SunsetRunner]

I agree with you. I find it very deceiving that a Versa or any other Fitbit devices has not lasted at least 3 years for me. I have owned 4 and only one the Alta has functioned more than 2 years. An offer of 25% off a new purchase is not enough for me to take the bait this time! I'm done!


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