Versa swiping does not work

[IBelieve]

After rebooting several times to fix this issue it still won’t swipe

[HeydyF]

Hey @IBelieve, it is great to see new faces around! I appreciate you have taken the time to restart your Versa to fix this. Let me suggest you to try something else to fix this. I'd like you to wait until the battery drains out and the Versa turns off completely. Then recharge it and restart it again. If the issue persists, you can also try to set it up as a new device. 

Let me know how it goes! 

[Wordley]

I am having the same problem. All good for 6 months or so and now the swiping not working

today another problem - only the clock face comes on - no stats at all

am thinking of trashing it 

called customer support but got cut off. 

Dont have the time or patience to deal with this multilayered ‘wall’ of resistance to actually talking to someone who can sort it out 

waste of money

[HeydyF]

Hey @Wordley, it is great to see new faces around the Community! I apologize for the delay on answering your post. If you still having the same issue, I suggest you to try to restart your Versa. To do so, please follow these instructions: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

I also appreciate you have taken the time to contact our Support team. 

Let me know how it goes! 

[Wordley]

Holding the two buttons and releasing didn't work
I cannot turn the versa off as I cannot access the settings icon on the
phone. Tapping and swiping functions are not working at all.
The device is still registering steps, sleep and activity functions which
do sync with the phone but the notifications from text and phone calls do
not work.
I cannot swipe so I cannot select different activity options

[HeydyF]

Thanks for trying to restart your Versa @Wordley! Ok, considering that the issue persists, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

Let me know how it goes! 

[Wordley]

The device consistently fails to sync. I've tried rebooting my phone several times and nothing happens. Then it magically works later in the day. This is frustrating. Very glitchy. Day after day this occurs. 

Time  for an Apple SE6!