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Versa - switching bands

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‎07-13-2019 21:43

‎07-13-2019 21:43

The pin broke off inside my fit bit and I can't change bands or wear it anymore.  Help!!!

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‎07-14-2019 11:35 - last edited on ‎01-23-2025 10:05 by Fitbit Moderator

‎07-14-2019 11:35 - last edited on ‎01-23-2025 10:05 by Fitbit Moderator

@Koggey, welcome! It's nice to have you on board!

Let me help you with your damaged band. For this please let our Support team know about it. I noticed that you already have a ticket with them so please keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-15-2019 09:18

In response to AlvaroFitbit

‎07-15-2019 09:18

So far no response.  Still waiting.

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‎07-16-2019 19:09

In response to AlvaroFitbit

‎07-16-2019 19:09

Sent away my Versa today as per instruction (from Fitbit) via Fedex.  Have not heard from Fitbit at all to confirm.  

 

Honestly, I'm a little worried about its return.  This is day three or four with no tracker/wristwatch and I'm extremely frustrated.   

 

Thoughts?

 

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