Versa sync up issue

[hiran244]

Every day i need to restart versa twice to sync up properly with the phone.

It's annoying for me .

From past 6 month i am facing this issue with latest versa update.

Any suggestions?

[JuanJoFitbit]

@hiran244 welcome to our Fitbit Community! I'm happy to assist you with you with your Fitbit Versa since it's not syncing properly. By the way, thank you for trying the restart process before contacting our forums.

I'd like you to try the troubleshooting steps listed in this help article. This article contains the restart process but you can skip it and proceed with the rest.

Keep me posted on the outcome! 😀

[hiran244]

My notification settings not syncing.I don't get message/cal on fitbit
device as i get this error

"Notification service not running.A phone restart is required to re-enable
notifications on your tracker."

I have to restart my phone 4-5 times to get rid of this message and get the
call/message on device.

Thanks
Hiran

[JuanJoFitbit]

@hiran244 thank you for getting back and trying the recommended troubleshooting steps.

Since your Versa is not receiving messages/calls notifications, please try the workaround that is described in this help page. These steps are helpful for this type of issues.

Let me know how it goes! 😀

[hiran244]

This article is for iphone,But i use One plus 7.

So i don't think so this is going to help.

Not sure if we have any permanent solution to this problem?

Thanks

Hiran

[JuanJoFitbit]

@hiran244 I'm sorry for the late response. However, since you mentioned that you have a One Plus 7 phone, I'm afraid that this model is not in the Supported devices list. This may be the reason why the notifications feature is not working properly.

I would like you to give your vote to this Feature Suggestion which requests compatibility of this model. The more votes this request gets, the more chances it will have to be reviewed by our engineers.

I appreciate your patience and understanding with this.

I'll be around if any question arises.