Versa synchronization issue after firmware update

[Sayanroy]

After the new firmware update on my Versa watch ,the watch hot getting connected with the fitbit app,Even after trying all the method it's not getting connected

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Sayanroy, it's nice to see you again in our Community Forums. 

I am sorry to hear your Fitbit Versa is not connecting with the Fitbit app after the new firmware update. Thanks for trying to resolve this and I am here to help. I recommend confirming if you've followed our complete troubleshooting instructions from this help article: Why won't my Fitbit device sync?

Please keep me posted, I'll be around. 

[beefsthunder]

My wife's is doing the same thing. And I've tried everything that I am able to read to try and fix it

[LiliyaFitbit]

Hi @beefsthunder, it's nice to see you again in our Community Forums.

Thank you for joining the thread and sharing that your wife is experiencing the same issue. I appreciate your troubleshooting efforts and would like to confirm if your wife's device is stuck in the firmware update or the update was completed and now you're experiencing difficulties with syncing. Is the watch paired to your wife's Fitbit account? If possible, please provide additional details of the issue, I will be glad to assist you further.

Looking forward to your response.