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Versa syncing and Bluetooth issues

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‎05-09-2020 23:34 - last edited on ‎07-09-2020 06:21 by Fitbit Moderator

‎05-09-2020 23:34 - last edited on ‎07-09-2020 06:21 by Fitbit Moderator

Long story short... my Versa would not synch... started as only sometimes but after a few days all times. Went through all steps. Called. Tried everything including factory reset. Initial setup after factory reset took 8 hours. Now I can't connect to Bluetooth, I don't have another Fitbit on Bluetooth, I can't synch nor update firmware. They said warranty up and offered me only 25% off some items (not Versa or Versa 2). They treated me very badly on the phone. What next? I'm considering leaving Fitbit at this point. When I noted that on phone they did not care. Does Fitbit actually care about their loyal customers?

 

 

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‎07-09-2020 06:20 - last edited on ‎08-26-2024 03:29 by Fitbit Moderator

‎07-09-2020 06:20 - last edited on ‎08-26-2024 03:29 by Fitbit Moderator

Hi @jmbarry69, welcome to our Fitbit Community! I'm sorry about the syncing issues that your Fitbit Versa has experienced. I'm also sorry to hear about the experience you had on the phone with our Support team.

I totally understand how you feel about the warranty policy since your watch is no longer under warranty. I definitely understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

JuanJo | Community Moderator

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