Versa syncing and notifications issues

[Mwag]

I've had my Versa for a few months now and continue to grow more frustrated. I have to resync my Versa with my phone multiple times a day to keep notifications coming. This wouldn't be such an issue, but it always takes at least 15-30 minutes to sync each time. I have tried all troubleshooting options I can find on this site including restarting my Versa and uninstalling and reinstalling the app. There has got to be a solution!

Moderator edit: subject for clarity

[NellyG]

What phone are you using?

[AlejandraFitbit]

Hey @Mwag, it's great to welcome you and @NellyG thanks for stopping by.

Thanks for troubleshooting this by yourself. If you haven't checked our list of compatible mobile devices, I recommend taking a look at it and see if your phone is listed. Also, I suggest following the instructions provide in the following help articles:

• Why won't my Fitbit device sync?
• My Fitbit device isn't receiving notifications from my phone

Let me know how it goes. 

[Mwag]

I have tried many of these solutions, all of which are only a temporary fix. Syncing to receive notifications continues to be an issue 

Sent from my Verizon, Samsung Galaxy smartphone

[Pdgquilts]

I too am having MAJOR problems.sycing. No data has synced for a week. Have tried on various iPads, iPhone...nothing...completely stuck on FOUND IT...connecting to tracker...have unplugged, turned off and on/ turned off phone/ turned off and downloaded and reloaded...Bluetooth finds her and wham stuck again!

[AlejandraFitbit]

Welcome to the Community @Pdgquilts and @Mwag thanks for the update.

I appreciate all the efforts in trying to fix these issues and would like to know if you have checked if your phones are compatible? If you haven't, I recommend clicking here and see if your phones are listed.

Hope to hear from you soon. 

[Mwag]

It is compatible. It's a samsung s7 edge


Sent from my Verizon, Samsung Galaxy smartphone

[Pdgquilts]

I have iPhone 6s....it is working now. I even started receiving my notifications. I had to reset the watch...holding all 3 buttons then releasing bottom right. Half day following tips and suggestions. Thank you for your help.

Sent from my iPad

[Kingshar]

Samsung