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Versa syncing and time issues

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‎05-21-2020 21:19 - last edited on ‎07-01-2020 07:03 by Fitbit Moderator

‎05-21-2020 21:19 - last edited on ‎07-01-2020 07:03 by Fitbit Moderator

After recent updates to firmware and IOS updates my Versa is now basically worthless. Loses time and will not sync on iPhone or with windows on my laptop. I’ve been through all of the troubleshooting and logged tickets with support with no response. FitBit when will this be fixed?

 

 

Moderator edit: updated subject for clarity

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‎07-01-2020 07:03

‎07-01-2020 07:03

Hi @Mimi030312, it's great to see you in our Fitbit Community! Regarding the syncing and time issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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