help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa syncing and waterproof issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-06-2020 14:43 - last edited on ‎03-06-2020 16:53 by

‎02-06-2020 14:43 - last edited on ‎03-06-2020 16:53 by

My Fitbit doesn’t sync with my new iPad. It does with my phone. Really annoying.

 

Also my wife’s Versa has given up after 18 months conveniently outside Fitbit’s 1 year measly warranty.

 

The problem is definitely swimming - it is not properly waterproof as claimed.

 

Why would we buy another one of these expensive useless gadgets?

 

Steer clear is my advice.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-06-2020 16:51 - edited ‎03-06-2020 16:52

‎03-06-2020 16:51 - edited ‎03-06-2020 16:52

Welcome to the Fitbit Community, @Ihatethiscompan. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issues you and your wife are experiencing with your devices. I totally understand how you are feeling and appreciate your feedback as this helps us to keep improving. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you in the best possible manner. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes