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Versa syncing and wrong time issues

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‎03-31-2021 04:52 - last edited on ‎03-31-2021 11:15 by Fitbit Moderator

‎03-31-2021 04:52 - last edited on ‎03-31-2021 11:15 by Fitbit Moderator

My versa light won't sync and the clock is losing time. I have tried all the suggested remedies to solve this. I even reset it to factory settings and reinstalled it. I deleted the app and reinstalled it but it still won't sync and it is 2 hours and 5 mins behind the correct time. Cant think what else I can do to correct it. Any help would be appreciated 

 

 

Moderator edit: updated subject for clarity

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‎03-31-2021 11:15 - edited ‎03-31-2021 11:15

‎03-31-2021 11:15 - edited ‎03-31-2021 11:15

Hi @Julie39 Welcome to our Fitbit Community. Regarding the syncing and time issues that your Versa Lite has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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