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Versa syncing issue with iPhone 12

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‎01-28-2021 14:07 - last edited on ‎01-29-2021 17:16 by Fitbit Moderator

‎01-28-2021 14:07 - last edited on ‎01-29-2021 17:16 by Fitbit Moderator

Bluetooth pair keeps dropping throughout the day. Have to keep forgetting Devi and re connecting.

 

Moderator Edit: Clarified subject

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‎01-29-2021 17:15

‎01-29-2021 17:15

Hello @smyric01, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move on and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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