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Versa syncing issue

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‎08-18-2019 16:08 - last edited on ‎08-19-2019 07:15 by Fitbit Moderator

‎08-18-2019 16:08 - last edited on ‎08-19-2019 07:15 by Fitbit Moderator

My versa has been having issues since the new app update. Dropping Bluetooth connections and requiring me to update with the firmware update. I have been trying to update my tracker for

the last 4 days. Shows my tracker is being updated. So far today, been updating for the past 6 hours. My fit bit only shows the Fitbit app icon. Why isn’t it updating?  I couldn’t sync to my phone. Then it stopped keeping time. HELP. Ready to

toss my Fitbit and move to a different way to

track my steps and health.

 

 

Moderator edit: updated subject for clarity

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‎08-19-2019 07:12

‎08-19-2019 07:12

@Plsp welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing with your phone.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your Versa and see if the syncing issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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‎08-19-2019 07:32

In response to JuanJoFitbit

‎08-19-2019 07:32

I have been using most of the troubleshooting ideas from the community site. From yesterday’s attempt, the firmware update didn’t give me an error. The update took over 12 hours. Once I thought it was done, I did get the pairing message and 4 digit code to type in my phone. It sync’d last night but today dropped connection to Bluetooth, and will not sync. I continue to have the firmware update notification on the app. Also, the clock updated. I am not off 1/2 hour on the clock since I was able to sync last night. I am now off on the clock 10 minutes.

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