Versa syncing issue

[JZinck]

My Versa started having sync issues a bout a week or so ago, then it stopped being found by my phone. It would say Device not Located. I tried to remove it from my bluetooth list and reinstall and now my phone(iphone 😎 won;t even see it as a device to connect with. I've now done a factory reset of my Versa and deleted and reinstalled the app on my phone and it won;t even connect. The Versa keeps saying download the app to get started. I am BEYOND frustrated with this! It even stopped keeping time so I can't even use it as a watch any more!!  HELP!!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @JZinck.

I appreciate your participation in the Forums and sharing the details of the syncing issue you're experiencing with your Fitbit Versa. I am sorry to hear you are going through this situation. I totally understand how you are feeling and appreciate your troubleshooting efforts. I recommend confirming if your device needs a firmware update, you can follow the steps in this help article: How do I update my Fitbit device?

You can confirm the complete troubleshooting instructions to resolve the syncing issue here. 

Let me know how it goes, I'll be around.

[JZinck]

Good morning

The versa will not update the firmware because it doesn’t recognize my versa as a device to connect to

Sent from my iPhone

[LiliyaFitbit]

Hi @JZinck, thank you for your reply. 

I am sorry to hear you continue experiencing issues with your watch. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

If you have any questions, feel free to let me know.