Versa syncing issues

[Eagle002]

Versa hasn't synced since 5:30am today, after a while says tracker not found, not had this problem before.

Moderator edit: updated subject for clarity

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[JuanJoFitbit]

@Eagle002 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing with your phone.

I'd just like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared my friend @SteveH.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 

[Eagle002]

Well, I've restarted my phone a few times, turned Bluetooth off & on a few
times, turned watch off a few times, unstalled & installed app on phobe
about 3 times and when trying to sync, still comes up Tracker not found;
aaarrggh!! Only got it this year 😩

[Eagle002]

well, i’ve restarted phone a few times, bluetooth off & on, watch off & on, installed & installed app on phone, try to sync & after a bit it still comes up with Tracker not found. watch is now also 7mins behind time.

[Knitster58]

I am having the same trouble 

[SteveH]

As mentioned in my earlier post, if none of the troubleshooting steps work for you then the best option is to contact customer support.

[MarcoGFitbit]

Hello @Eagle002 and @Knitster58 I hope you're doing well, it's great to see you around. It's nice to see you too @SteveH, thanks for all your help. 

@Eagle002 and @Knitster58 as you have already tried the troubleshooting steps provided by @SteveH and if you haven't contacted our Support Team yet, I would like to suggest you to try to set up your Versa as a new device, this will reset the connection between the watch and your phone. Note that none of the information previously synced will be deleted as it gets saved in our servers. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give these steps a try and let us know the outcome. 

[TiNy2nz]

hey guys     bought my Versa in Feb  and  I have a LG v30+  all was working until two days ago..  so i chatted  yesterday about the same thing  they told me in chat basically to get a new phone   because  mine is not on their "LIST"   so this morning    a friend from work  had an old IPHONE 6  and guess what  still nothing  so do i need  to buy a  IPHONE x or some thing else  it just seems strange  all of a sudden its not working. maybe the unit went bad. do they actually  fix or swap these???

[Knitster58]

I have an iPhone XR and it still doesn’t sync correctly. My sister has the same Versa and an iPhone6 and hers works just fine. Mine never synced correctly and they blame it on time zone difference. 

[TiNy2nz]

its just odd that it was working and  then all of a sudden  nothing . maybe ill hit  up  customer service again  

[MarcoGFitbit]

Hello @TiNy2nz and @Knitster58 I hope you're doingw ell, it's nice to see you around. 

@TiNy2nz Please note that many Android phones, like yours have all the hardware requirements to be a supported device but are currently not on our list of supported devices. This means that we have not tested it for compatibility and added it to the list yet. For the time being, we don't have an specific date or time-frame of when is going they will be listed as compatible. 

While these devices has all the specifications to be compatible and are currently working with the Fitbit app, it's possible to come across some issues along the way. 

However, at this moment, I would like to ask you both the exact list of troubleshooting steps you've tried so far, this will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you.