Versa syncing issues

[Alivia49]

Seriously, I don’t understand why this syncing issue has not been resolved. I have the May 3rd update and every day I have to reset my Versa, turn off my iPad at least once and sometimes multiple times before it will sync. I’m almost sorry I upgraded to the Versa from my Blaze! When can we expect a fix?

Moderator edit: subject for clarity

[Anthea721]

Same issues here. Using android 

[AlejandraFitbit]

Hey @Anthea721 and @Alivia49 a warm welcome to the Community.

Thanks for troubleshooting this by yourselves. If you are experiencing syncing issues, I recommend taking a look at the Why won't my Fitbit device sync? article and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[Anthea721]

I've read that article, tried all that. No luck. Well, actually . I used to get it to sync with a couple restarts to my phone or Bluetooth, and it would generally sync just after charging. Since the update it started syncing with more difficulty and yesterday quit syncing altogether

Force stop, clear cache, uninstall and reinstalling the app did not do it, so I tried. Unpairing the device planning to re-pair it, which I'd had to do when I first got it.  It will not pair. I sees the device and says "Connecting" bit never does. It has suggestions, which have not helped. Not sure what else to try.

I have am using Android 8.1

It is finally re-paired. I tried numerous things, this seems to be what finally worked. Turn Versa off. Uninstall app. Restart phone. Install app. Turn Versa on and place on charger. Start set up device.  It worked this time. Hopefully my issues are solved!  

[caleycaleycaley]

 I hope it stays synced for you.  I had all the same issues, yesterday it FINALLY synced again.. today.. no luck 😕 I don't understand how they haven't said something more about the issues or a proper fix. instead all I get from them is "try these troubleshooting tips"

[tjeranch]

Exact same thing you both have described! Super frustrated with this! I have lost count how many times I have factory reset Versa, uninstalled/reinstalled Fitbit app, powered off phone, turned on/off Bluetooth and have had zero luck in getting this watch to.

1) sync

2) display text/call info

3) or complete the 'firmware update'

I'm beginning to think this went from one of the best Fitbit to junk! My Charge HR and Garmin are light years ahead of this because, well either one of those actually work!

***Fitbit moderator I'll save you the canned response ... I've done all of the troubleshooting tips and nothing is working!***

[nugentlc]

Previous to buying the versa I had a blaze.  I had no problems with the blaze syncing at all.  But this versa nothing but trouble.  I purchased it at Harvery Norman set it up and the next morning it would not sync, so I returned to the store after trying my self for about 30 min.  The salesman at Harvey Norman who is their tech expert played around with it for about 20 min before having any success.  He was using information from your website to achieve this.  Again it failed to sync the next morning so I returned it to Harvey Norman and they gave me a new Versa.  I set it up again making sure that I deleted the previous one.  The same thing happened with one.  I wish I had stayed with the Blaze.  I thought a later model would have improved not got worse.  I have been through all your suggestions and none of them work.  
The only that works sometimes is if I unpair it, and them I can be standing right beside the phone and modem and it can't find it.  I gave the Blaze to my wife and she was out in the front yard and it found it but couldn't find the Versa which was right beside it, and I have deleted the Blaze from my phone and Computer.    

[Anthea721]

Did you also delete the Versa from your phones Bluetooth connections? Unless you've deleted it in your phone settings l, it is probably still there, as deleting it from FitBit doesn't take it off. I had luck with the app finding my Versa to pair after I deleted the connection. 

[nugentlc]

Thank you for you advise.  I deleted from the phone first.

[Alivia49]

Hello,
I’m still having issues with my Versa syncing. I did an online “chat” with a Fitbit help person and basically followed the same steps I had done before and this time they worked. That was 2 days ago and it synced fine until this morning. I had to go through the whole thing again—turn off my iPad, reset my Versa, reconnect with WiFi and Bluetooth and it didn’t work again. So I hooked it up to my desktop Mac computer and it synced! This is ridiculous ! I never had this trouble with my Blaze and I’m really frustrated that they haven’t gotten some kind of fix yet!
Pat

[tjeranch]

Same here unfortunately! I was very hopeful as I finally got the firmware update installed on Tues. night and the watch seemed to sync as it should for a day... Then I noticed it hadn't sync'd since mid afternoon yesterday and it's been all downhill again from there... Unpair/repair, restart (phone & watch), uninstall/reinstall app, on/off bluetooth... Finally got it to reconnect this a.m. (gave up last night) but still shows the last sync was 2:38 yesterday afternoon in the phone app.... FITBIT you need to get this resolved!!! I really like this watch cosmetically but I'm loosing patience with all the glitches! 😣

[Alivia49]

I hate to tell you this, but that article does not help!  You can see by other responses that trouble shooting with the steps in that article do not provide a positive result!  For some unknown reason, my Versa is finally syncing, but I tried the steps over and over many times with no fix before it started to work right.  This is totally unacceptable in my opinion and reflects negatively on Fitbit!  This is my 4th Fitbit and I had absolutely no trouble with the others and I was so looking forward to upgrading to the Versa.  It's not cheap, and there was nothing wrong with my Blaze (I gave it to my sister in law!) and then to have so much trouble with the Versa and nobody could provide the "fix".  I was ready to send my Versa back and go with an Apple watch!  As you have seen in many of the other posts, a lot of folks are close to ditching their Versa for another brand.  I say these things to let you know how an end user customer feels and to hopefully give you feedback that you can take to somebody to work on fixing the issues.

Sincerely,  Alivia49

[nugentlc]

I have given up on getting reliable syncing, most times it won't sync and then on occasion it will.  I wish everyday that I still had my Blaze.  I gave it to my ex to help get her motivated, the only positive is that it has got her walking.  I will give it 6 months and then I will start looking for something more reliable.  My daughter has a Apple watch I will have to ask her how reliable that is.  This is my 3rd Fitbit it would be a shame to change brands.

[tefunk]

Got my Versa today and it is not syncing.  Followed all the instructions here.  Looks like I will need to return this as this issue looks common.

[LittleRedHead54]

I am having the same syncing issues though I use an android.

[nugentlc]

Good idea, return it while you can.  Enough people return them Fitbit might get the message.  I purchased mine at Harvey Norman when I took it back they gave me another Versa and it was exactly the same, when I went back again their Tech expert played around with it for 30 min before he could get it working.  They where not very interested in returning my money or changing it for a different model. 

[Jecvilla]

My versa worked perfectly for one week. Now I have had 2 days of it not synching in the morning. I am not able to spend two hours or more every morning getting it to work.  This is my first fitbit and I didn't even know there were other options, but although I loved it while it worked for one week, having read all the other comments, I think I will read up on the Garmin and take the Fitbit back for a refund. There is no point in having a tracker that is clearly unable to synch and the manufacturer is uninterested in fixing the problem. What I don't understand is that with many people it seemed to work ok for one week. It seems this product has been brought to market too soon, before it is properly functioning. I am extremely disappointed.

[grifms]

I have done this twice and still no sync.  It syncs for a day then all previous data is gone.  Will not sync sleep.  So frustrated

[JoB83]

Hi

Recently bought my Versa and having so many issues with syncing. Have tried restarting phone, bluetooth and versa. Sometimes it works but most of the time it doesn't. Have noticed that it is draining my phone battery as it is constantly looking for my Versa and can't connect. Plus when it does sync with my phone it doesn't transfer all the steps etc across so I have a number of days that show very few steps.

Gone onto the message boards and done everything that they have suggested to get it syncing but nothing works. Seriously thinking of returning my versa and going back to my alta.

[Curvy-56]

Thank you! Your advice worked. Mine now syncs with no problems 😊