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Versa syncing issues

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‎05-08-2018 20:53 - last edited on ‎05-09-2018 08:54 by Moderator Alum

‎05-08-2018 20:53 - last edited on ‎05-09-2018 08:54 by Moderator Alum

Seriously, I don’t understand why this syncing issue has not been resolved. I have the May 3rd update and every day I have to reset my Versa, turn off my iPad at least once and sometimes multiple times before it will sync. I’m almost sorry I upgraded to the Versa from my Blaze! When can we expect a fix?

 

 

Moderator edit: subject for clarity

Best Answer
27 REPLIES 27

‎08-14-2018 21:03

In response to Anthea721

‎08-14-2018 21:03

Thank you!! This resolved the issue 😊

Best Answer

‎08-23-2018 06:37

In response to JoB83

‎08-23-2018 06:37

I am having a horrible time with mine.  It only will sync if I force the app to stop and reset the Versa.  It will sync until my Versa is out of range from my phone and then I have to do it all over again.  All day sync?  It's a joke.  My husband wasn't happy that I spent this much as I have 3 other Fitbits and now I'm thinking he may have been right.

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0 Votes

‎08-23-2018 06:54

In response to BarbieQ99

‎08-23-2018 06:54

I sent mine back. Couldn’t sync it
--
*SG*
Best Answer

‎04-04-2019 05:11

In response to AlejandraFitbit

‎04-04-2019 05:11

I shouldn’t have to do this every time I want to sync. FIX THE PROBLEM!

Best Answer

‎04-04-2019 05:19

In response to Acq691l

‎04-04-2019 05:19

Mine won't sync OR update. This cost a lot of money for the issues it has .

Best Answer

‎04-04-2019 05:58

In response to Alivia49

‎04-04-2019 05:58

This is completely a firmware problem. I've had same issues as everyone else (won't sync, constantly having to restart bluetooth and unpair/repair to get to sync) after initial update to Firmware Version: 32.33.1.30 (phone app version 2.90)...This has been nearly a year of people complaining and a firmware update to fix should have been pushed out a loooong time ago. It's obvious 32.33.1.30 didn't fix it. I won't buy fitbit anything after this (my first one sadly) and will be actively discouraging people from purchasing on social media and word of mouth. If they refuse to support their products or work in a meaningful way with customers they can stuff it. Ignoring the problems and just posting troubleshooting steps (thanks for the initial effort) is pretty worthless.

Best Answer

‎12-29-2019 08:47

In response to AlejandraFitbit

‎12-29-2019 08:47

The only answers fitbit gives are the ones that will already know and the reason for that is they don't have a clue. They don't care because if they did we would not be on the community forum trying to answer questions because this is what they want they passed it off to us so they don't have to deal with there issues. 

Best Answer

‎12-29-2019 13:40

In response to tazmazzi

‎12-29-2019 13:40

You're completely correct. I've already decided I'll never buy anything Fitbit again and have been spreading the word to everyone I know too. Big companies like to do this but it's atrocious "customer service". 

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0 Votes