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Versa syncing issues

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‎09-01-2019 12:22 - last edited on ‎09-03-2019 09:19 by Fitbit Moderator

‎09-01-2019 12:22 - last edited on ‎09-03-2019 09:19 by Fitbit Moderator

My fitbit versa will not sync since the app has updated plus it is not receiving texts or phone calls please fix very upset.

 

 

Moderator edit: updated subject for clarity

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10 REPLIES 10

‎09-01-2019 14:09

‎09-01-2019 14:09

I'm having the same issue. I haven't found a solution yet

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‎09-01-2019 19:43

‎09-01-2019 19:43

Hi @Rumblesk  @MelisB  What phone are you using? Isnit on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-03-2019 09:18

In response to NellyG

‎09-03-2019 09:18

@Rumblesk @MelisB welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @NellyG.

 

As a side note, I'd like to share this help article, which provides some troubleshooting steps for the notifications issue that your Versa watches are experiencing as well.

 

Keep @NellyG and me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-03-2019 11:13 - edited ‎09-03-2019 11:15

‎09-03-2019 11:13 - edited ‎09-03-2019 11:15

I am having the same issue with Samsung GS9.  Worked fine (well kind of) for a while then wouldn't sync data or even change time when I was traveling.  Tried removing app and reinstalling, no go.  Tried it on another device, nope.  Unpaired and tried repairing, nope.  Rebooted the watch, left and lower right buttons at same time.  And hallelujah it connected.

This is not the first time this has happened and it is very frustrating.  

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‎09-03-2019 12:54

‎09-03-2019 12:54

I am having the same issue 

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‎09-03-2019 13:23

In response to NellyG

‎09-03-2019 13:23

I’m having the same problem too. Device was fine for the first two weeks I owned it, then I think the app updated and now it will sync but not stay connected, and will not pair for notifications (it was fine before, iPhone 8, yes I tried everything in the help/troublyatticle)

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‎09-03-2019 13:29

‎09-03-2019 13:29

I’m having the same issues with it not syncing in real time 

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‎09-03-2019 17:55 - edited ‎09-03-2019 17:57

‎09-03-2019 17:55 - edited ‎09-03-2019 17:57

I’m having the same issue. I’m beyond frustrated!!! My versa will not sync or connect for my runs. I had this issue several months ago, and it finally got better. Then my Fitbit app updated last week- now it will NOT sync!! 

 

Please help! 

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‎09-03-2019 18:00

In response to NacoleDillon

‎09-03-2019 18:00

Feeling your pain...I’m within my 14 day return period with Best Buy and I might just go back to the no “bells and whistles” FitBit zip!!!

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‎09-03-2019 18:00

In response to JuanJoFitbit

‎09-03-2019 18:00

Have followed all of these steps and having the same issue.

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