Versa syncing issues

[Candiee]

I have been through all the troubleshooting, I have forced stop and turned off Bluetooth, and basically started the set up process from the start almost weekly for months now and I cannot keep the sync or Bluetooth.

I have a Google pixel 2 and had no issues with anything since purchasing the versa in May until a few months ago when there was an update. 

I am tired and fed up with having to do this, without it syncing to my app it's basically useless!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Candiee, welcome to our Fitbit Community. I'm sorry about the syncing issues that you are experiencing with your Fitbit Versa.

I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email with some instructions. In case the issue persists, please reply to their last email and they will be glad to follow up and assist you accordingly.

I'll be around if any question arises.

[Amber32612]

If anything they told you I'd working can you let me know in having the exact same issue 

[Woos29]

I've been having the exact same problems, started since the last update and i haven't been able to use/wear my watch since. It will NOT sync, I've done all the troubleshooting that has been suggested. To the point where I have uninstalled the App and started the set up process again but now it won't even connect to my phone rendering the Versa absolutely useless!! I love my Versa but having these issues have been so disappointing. Never had a problem with it until now. 

[Amber32612]

I was reading some forums and one of the comments said to hold the power
button on the fitbit until the fit bit icon appears on the screen. It
worked for me thankfully. I restarted my phone and then removed my
device(versa 2) from the fitbit app. I went in to re add the device and
while it searched for devices available that's when I held the power button
until the fitbit icon appeared. Hope this helps. I know how frustrating it
is to have it not work.

[cheekswallace]

I had the Charge 2 for years and loved it, no issues at all. Upgraded to the Versa and HATE it. Will not auto sync. In order to sync I have to turn off the watch, turn off blue tooth, numerous times before it finally takes. It syncs once a day at best. SO FRUSTRATING! I have contacted support and they helped me sync it once, but problem persists everyday. I am ready to throw this thing away and will never purchase another Fitbit product. 

[EarlXin]

Try going into your phone settings -> battery optimization -> apps -> find fitbit app -> select "don't optimize" option

[cheekswallace]

I think this worked! I am not sure if the all day sync works, but I tried
to sync manually twice in the last 40 minutes and it has worked!