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Versa syncing issues

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‎04-21-2020 13:44 - last edited on ‎05-07-2020 04:58 by Fitbit Moderator

‎04-21-2020 13:44 - last edited on ‎05-07-2020 04:58 by Fitbit Moderator

Seem my versa and my other half versa are having trouble connecting to the Fitbit app. 
We connect for two mins then is disconnects won’t syn steps or sleep. Can’t change clock face we can’t let the battery dye because of it does the time and date is wrong for weeks 

just wanting to know if there is anything we can do are versa are up today and the fitbit app is up to date aswell ? Any help would be great full thank you.

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 04:57

‎05-07-2020 04:57

Hi @Stacie2319, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the syncing issues that your Fitbit Versa watches are experiencing. I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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