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Versa syncing issues

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‎06-01-2020 09:02 - last edited on ‎08-12-2020 04:19 by Fitbit Moderator

‎06-01-2020 09:02 - last edited on ‎08-12-2020 04:19 by Fitbit Moderator

I have the Versa 2 since December and the app on my OnePlus 6T , almost every day there are issues syncing with the watch and I need to uninstall the app and reinstall it daily for it to sync and am completely disappointed with the watch and frustrated with using it , how can I resolve this issue long term.

 

 

Moderator edit: updated subject for clarity

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‎08-12-2020 04:18

‎08-12-2020 04:18

Hi @Paragrajda, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 is not syncing with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hours and see if it syncs properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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