Versa touch screen glitches

[ValHaller]

I purchased my Versa yesterday.  My apps are "choosing" themselves.  I don't even get my finger close to the screen and the exercise app comes up.  The clock screen glitches and flashes.  It shows half a screen.  What do I do?

[JuanJoFitbit]

@ValHaller welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it selects your apps by itself and the screen glitches.

If you haven't done so, I'd like you to restart your Versa as described in this help article. This will refresh your watch internally. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 

[ValHaller]

I restarted my Versa. The touch screen continues to glitch. It will sometime self select an app. It will open up run and as I try to stop it it will start the tun. THe home screen bounces between clock face and the stat screen under it.

[JuanJoFitbit]

@ValHaller thank you for getting back and trying the restart process. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions! 

[jdecandido]

My Fitbit Versa is doing the same thing as well. I’ve gone through all the trouble shooting you’ve mentioned and it doesn’t help. Also now my screen has blotches on it where you cannot see anything. Help!!

[ValHaller]

Go to fitbit.com and do the live chat. The representative will walk you through some problem-solving steps. My Versa did not respond and continued to glitch. I was given the option of a replacement or $50.00 off a new product.

[jdecandido]

Thanks!  I will do that 😊

[JuanJoFitbit]

Hi @jdecandido, thank you for joining us in this thread. Regarding the touch screen issue that that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that you contacted them via chat, as @ValHaller advised. Please don't hesitate to get back if more assistance is needed.

I'll be around if any question arises.