Versa touch screen isn't working

[Arushi2]

The touch of my versa isn’t working

Moderator Edit: Clarified subject

[Guy_]

Hi @Arushi2 - if the touch has stopped working it can be the start of a watch fault but first try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start, to see if it fixes it.

[Aridd22]

Mine either. Spent 30+ minutes troubleshooting & nothing helped. Was told I would get an email in 24 hours. Sigh. 

[Guy_]

Hi @Aridd22 - that probably means your watch is out of warranty and can't be replaced.

Newer more expensive models don't have all the features you have and depending your needs may not be suitable, so check the forums and specifications first before deciding.

[MarreFitbit · Accepted solution]

Hi there, @Arushi2. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa.

As @Guy_ has suggested, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@Aridd22 Welcome on board. Thanks for taking the time to share your experience. 

I've seen that our Support Team did get back to you after you posted here. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty