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Versa touch screen not working

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‎04-08-2019 08:38

‎04-08-2019 08:38

My versa touch screen is not responding. All of a sudden this afternoon my Fitbit started to doing things by itself without me touching it. When I reset it the touch screen wasn’t working. I have tried to reset it numerous times and also tried to do a factory reset but that didn’t work. 

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‎04-08-2019 09:22

‎04-08-2019 09:22

Hi, since you've a;ready tried the known actions to solve the problem, contact Customer Support  about your screen problem. 

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‎04-09-2019 08:45 - edited ‎04-09-2019 08:48

In response to SunsetRunner

‎04-09-2019 08:45 - edited ‎04-09-2019 08:48

@Charlotte-fitbi Welcome to our Fitbit Community! Since you already restarted your Versa, performed a factory reset and your Versa is still not working properly, let me help you by sending your case to our Support team so they can investigate further and provide a solution.

 

You will receive an email from them soon.

 

Thank you for your help @SunsetRunner!

 

I'll be around if you have any doubts! 😀 

JuanJo | Community Moderator

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