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Versa touch screen not working

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‎04-24-2019 18:11

‎04-24-2019 18:11

My Fitbit Versa touch screen is no longer working. The digital clock display comes on, but when I swipe up, down, left, right, nothing happens. I tried restarting it but that didn’t work. Any help would be greatly appreciated! 

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2 REPLIES 2

‎04-24-2019 21:19

‎04-24-2019 21:19

Hi @Gwatko I will flag your post for a moderators assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-25-2019 06:52

In response to NellyG

‎04-25-2019 06:52

I'm glad to see you joining our Family here in the Fitbit Forums @Gwatko. Thank you for pointing this situation @NellyG. 

 

I'm sorry to hear that the restart didn't help. I've created a Support Case on your behalf, you should soon receive an email from our Support Team at the email you used to register with the Community forums.

 

I'll be around if you need anything else. 😺

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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