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Versa touch screen not working

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‎10-27-2020 08:08

‎10-27-2020 08:08

My Versa touch screen is very slow to respond and often doesn’t work at all. I am able to get to the treadmill function under exercise but I am unable to select the start button. I’ve tried charging and restarting it. Any advice? 

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‎10-27-2020 09:41

‎10-27-2020 09:41

Hi @Kstew1790 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. Given that you have already tried restarting, I'd suggest doing a Factory Reset. 

  1. Swipe to the Settings (gear icon) on your Versa
  2. Scroll to the bottom and select About
  3. Scroll to the bottom and select Factory Reset. 

Fingers crossed that does the trick for you. 

Marci | Bellevue, WA
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