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Versa touch screen unresponsive

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‎01-02-2021 10:49 - last edited on ‎01-03-2021 18:47 by

‎01-02-2021 10:49 - last edited on ‎01-03-2021 18:47 by

My touch screen no longer works on my Versa 2. I have rebooted it twice without any luck. I have switched to a FitBit clock face and that didn’t work either. How can this problem be fixed.

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎01-03-2021 18:47

‎01-03-2021 18:47

Welcome to the Fitbit Community, @TzaraKitty.

 

Thanks for trying to troubleshoot this issue before reaching out. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-04-2021 05:48

‎01-04-2021 05:48

I had purchased an extended warranty when I purchased my Versa 2 from Amazon. I just filed a claim with them and they are sending me a gift card to me to replace my unit. I know this is not a solution for you now but you might consider this next time you buy one.

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‎01-04-2021 08:29

In response to Anne1954

‎01-04-2021 08:29

Thanks, Anne. It would be worth it.

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