Versa touch screen won't respond

[Epzq]

As the title states my Fitbit versa screen has suddenly turned unresponsive to touch but the buttons still work. Does anyone have any experience in resolving this? 

Of course, I have already contacted customer support and they provided the usual factory reset, etc, and did not resolve the issue but they are unable to provide me with a replacement as this is the second time my Fitbit has broken down. I have to say I'm a little disappointed that my Fitbit has broken down twice now in a short period of about a year or so first battery issues and now this.

Hoping that anyone in the community has any other solutions.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @Epzq, welcome to the Community Forums. I'm sorry to hear that your Versa's touch screen isn't working. I appreciate your feedback for Versa and our Customer Support. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run.

Thanks for your time and efforts in troubleshoot your Versa's screen. If you haven't done so yet, please check in your Fitbit app if your watch is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Also, I'd recommend to perform a restart once again on your Versa and then try switching the screen wake settings from "Auto" to "Manual". Since the buttons still work, let's see if the restart allows you to at least do this change in the settings. 

Let me know how it goes.

[AndyLAS]

Hi

I'm on my third replacement Versa module and it started doing the same as yours.  I even went on Chat and they said they would replace it (I had only had this one a couple of days).  They sent me an email with info on how to return it with prepaid post.  The only thing I hadn't tried was a factory reset which seemed to work at first but then did the same problems again.  After a couple of factory resets, it has now settled down and I think maybe I will keep this one.  I am concerned about the latest update though as I've experienced problems in the past after having updated.  My battery life is the best it's been (5 days)  I think I may give the new update a miss!!!

[Epzq]

Well to update my versa is completely dead a few days after making this post 

[Epzq]

How did you manage to get them to send u a third replacement? I was outright told that a second replacement was not possible and sent a link to purchase a new one