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Versa touch screen won’t work

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‎08-06-2019 14:57

‎08-06-2019 14:57

My Versa touch screen has stopped working. I am unable to track exercise, clear notifications, answer/reject calls or alarms. 

The buttons work fine but I can’t navigate the whole device using the buttons. 

There has been no damage to the Versa and the screen is in good condition. 

Restart doesnt work and unable to switch Versa off fully due to no swipe access!

Help  

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3 REPLIES 3

‎08-07-2019 01:00

‎08-07-2019 01:00

Hi @Natk1705  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-07-2019 01:23

In response to NellyG

‎08-07-2019 01:23

Thank you.
Are you able to help?
Nat

Sent from my iPhone
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‎08-07-2019 05:48

In response to Natk1705

‎08-07-2019 05:48

Welcome to the Fitbit Community @Natk1705. It's nice to see new faces around. I'll be happy to assist you with your Versa touch screen inquiry. Thank you for letting us know that there has been no damage, the screen is in good condition and you have tried restarting the device. 

 

I got in touch with our support team and they have informed me that they are already assisting you. Please let me know how it goes.

 

Thank you for the heads up @NellyG .

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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