help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa touchscreen dead

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-24-2019 15:37

‎11-24-2019 15:37

I’ve read the other posts about non responsive touchscreens and tried all levels of reboot multiple times. How do I contact customer support for a replacement? I’m not seeing a link anywhere on the website...

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-24-2019 15:43

‎11-24-2019 15:43

Is it a Versa2? How long have you had it? I’ve had mine just over a year (naturally out of warranty) and tried turning off/on, did a factory reset, finally contacted customer support and was basically told nothing they can do, sent me a discount code to buy a new one...so products are only made to last a year? 

Best Answer
0 Votes

‎11-24-2019 15:49

‎11-24-2019 15:49

Same way you got to this forum, with in the app is a link called help articles I think? Click that and towards the bottom it said contact us. Gives the option for a live chat, or to call them. 

Best Answer
0 Votes