Versa touchscreen not responding

[TraciGayle]

My touch screen stopped responding sometime last night.  The three buttons work just fine, but I can't do anything else.  I've restrarted at least a dozen times.  The watch was a raffle win at my husband's company Christmas party last December.  I have no receipt or place of purchase information.  I have no idea what to do.  Any help out there?

Moderator edit: Subject for clarity 

[NellyG]

Hi @TraciGayle  I will flag a moderator to help you.

[RicardoFitbit]

Hello @TraciGayle thanks for bringing this to my attention, let me begin giving you a warm welcome to our Community. Nice to see you again participating @NellyG welcome back!

@TraciGayle Seems odd that your Versa is not responding not even after trying several times our restart process, thanks for troubleshooting this prior posting. Since restarting your device didn't resolve this situation, I want to suggest you our factory reset procedure, which is completely different. To do so, please try the following steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. Please let me know how it goes!

@NellyG Thank you for flagging this post, your willingness to resolve our users difficulties are always appreciated 

I'll be around! 

[TraciGayle]

Thank you so much for your assistance!  Unfortunately, none of the restart procedures worked.  Luckily, I was able to contact customer service through online chat and my versa is elligible for a warranty replacement.  So grateful!  I don't think I can live without it!  ha ha

[RicardoFitbit]

You're welcome @TraciGayle thanks for your reply and update.

I'm glad to know that our Support team assisted you via online chat with your Versa device, even more when you enjoy your Fitbit the same way as I do. That said, if you have any additional questions for them regarding the resolution that was given, I recommend you to contact them back for more information and details. For any inquiry related to our warranty policies, please refer to: Return Policy and Warranty. 

See you around! Let me know if you have any additional questions and I'll be happy to assist you with them.