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Versa touchscreen not responding

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‎08-23-2020 20:39 - last edited on ‎08-28-2020 16:28 by Fitbit Moderator

‎08-23-2020 20:39 - last edited on ‎08-28-2020 16:28 by Fitbit Moderator

My Fitbit versa touch screen is not working. I tried restart the Fitbit, but not working. Through buttons itself I do hard stop. So please assist me regarding how to resolve the problem of my touch issue of  Fitbit versa

 

Moderator Edit: Clarified subject

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‎08-28-2020 16:27

‎08-28-2020 16:27

Hi @Prasad-1983, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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