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Versa touchscreen not very responsive?

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‎04-16-2018 12:35

‎04-16-2018 12:35

Is anyone else finding that the versa touchscreen is not very responsive?

 

When I tap, I have to make sure that I tap "just right", or the tap does not get registered at all.

 

This makes interacting with the device quite difficult, especially for tasks such as entering a pin code. (I will not be trying to use the "pay" feature anytime soon.)

 

Is it just my device?

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23 REPLIES 23

‎10-01-2020 10:48

‎10-01-2020 10:48

One single tap on bottom left corner seems to work for me

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‎11-05-2021 12:34 - last edited on ‎02-16-2022 10:50 by Moderator Alum

‎11-05-2021 12:34 - last edited on ‎02-16-2022 10:50 by Moderator Alum

Just got my Versa 3 two days ago and I have had the same experience too. Sometime it works with no problem and other times it does take a couple of taps to get it going. If the problem persists I'll get in touch with Fitbit support.

 

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Good tip.

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0 Votes

‎02-15-2022 06:17

In response to vintagechutzpah

‎02-15-2022 06:17

Hello I definitely agree with you. I only had my Versa for a little over a year and my screen went black yesterday. Finally today it’s on but screen is unresponsive to touch. SMH like you say I believe it’s a ploy to make you buy another. Customer service said I wasn’t under warranty and would have to replace it . They was offering a 35 percent discount. I wasn’t feeling that offer at all. I haven’t had this one that long. 

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‎06-19-2023 07:41

‎06-19-2023 07:41

Same issue here, I've had this Versa2 about 2 years, touchscreen just lost almost all sensitivity. I've tried restarting and a hard reset to no avail.

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