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Versa tracking

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‎10-31-2019 11:26

‎10-31-2019 11:26

Has anyone noticed that the "solution" to fix the distance tracking still doesn't work?

 

I've tried to manually change the stride while walking and even running. My distance is not clocking in right, and I've been a fitbit user for the last 2 years. 10,000 steps does not equal out to 5km. This is extremely unsatisfying, especially because I've done everything that I've found on this forum to try and "resolve" 

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‎10-31-2019 12:06

‎10-31-2019 12:06

Change the stride length this way:  Go to Fitbit.com and click on the Account Icon at the upper right (Computer) or Picture at upper left  (Android phone) and then Settings.  Set stride length and then scroll on down and click on Submit and sync your tracker.

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‎10-31-2019 12:22

In response to SunsetRunner

‎10-31-2019 12:22

Thank you for that, but I've already tried that. KM tracking still incorrect. 

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‎10-31-2019 12:26

In response to cklmw

‎10-31-2019 12:26

Have you tried a Factory Reset by swiping left to Settings and then About and thlen Factory Reset?

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