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Versa turning off

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‎11-08-2020 03:21 - last edited on ‎11-08-2020 18:28 by Fitbit Moderator

‎11-08-2020 03:21 - last edited on ‎11-08-2020 18:28 by Fitbit Moderator

Hi my Versa switches off on it's own, the only way I can get it to come back on is in the charger dock but now that doesn't even work! I have tried a shutdown through the menu, shutdown through buttons, a full factory reset through the menu. It won't do a 3 button factory reset as it won't stay on long enough. When in charger it says 0% charge then fitbit icon appears then sometimes says to start download the app(already have app) shows 100% battery in charger. It will connect to the app in charger but once out it switches off again. But now it doesn't get any further than Fitbit icon then switches off in charger???

 

Moderator Edit: Clarified subject

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‎11-08-2020 18:27

‎11-08-2020 18:27

Hi @Imoan, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎11-08-2020 20:17

‎11-08-2020 20:17

My fitbit versa lite is doing something similar and I've only had it a few months. I took mine off the charger this morning and then mid morning I noticed that my fitbit had turned off. The only way to turn it on was to connect it to the charger then when I would remove it after a few minutes it will turn itself off again. Every time I put it on the charger it would say 100% battery once it turned on. After reading a few other posts suggesting a factory reset, I did that while plugged in which resulted in the fitbit taking a long time to turn back on then required an update which took over an hour and a half to complete. Now the minute I take it off the charger it turns off. A few of the times when I put it back on the charger it would blink 0% but then other times it shows 100%. I raked leaves for several hours today and sadly wasn't able to record my data due to my malfunctioning fitbit.

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