Versa unable to be updated

[Hipnois]

I just bought a versa and its on version 32.33.1.30 while the latest update is version 32.68.9.15. However, i cant seem to find the update button for my versa and this makes me unable to download spotify. Anyone know what i did wrong?

[canitmoosoo]

There is no update button.  The update show up on the Fitbit app on the phone.  If the phone connects to the internet the app should notice that there is an update and will ask you if you wish to install it.

[Hipnois]

Yeah I know I mean my app doesn't show the update button and both my fitbit and phone are connected to wifi

[SirLiftAlot]

Yea Im having the same issue, I would like to know aswel. Mine is also Firmware version: 32.33.1.30

[SirLiftAlot]

edit: Yep I don't got it, I dont get a update prompt

edit2: I went to help: Check for Versa Update. It says Versa is up to date. even though it's not the latest firmware.

edit3: Then I go to spotify, and it says that I don't have the latest version on my fitbit device. Fitbit app on phone is updated.

LastEdit: I uninstalled the fitbit app, removed my fitbit from bluetooth. Did a factory reset, setup my versa again and installed a update, through Wi-Fi now im on Firmware version: 32.33.1.30 again

[Rich_Laue]

Try doing an Add Device and choose the option to replace the Versa with your Versa.

If this doesn't work, then contact Fitbit. I believe they can flag your tracker to update. Or maybe contact them first. 

Tap your icon in the top right for a link to contact info. 

[SirLiftAlot]

Thanks, will try that.

[SirLiftAlot]

Just to reply to you Rich_Laue customer service left me in the dark and told me there are no pending updates for my device even though im running a very old version.

It streams down to, I should have never wasted my money on this versa, I have a negative experience with fitbit now.

[SirLiftAlot]

Hi Michael,

Thanks for getting back to us.

After verified our system, we could see that your Versa is up to date.

The update that you are requesting for, hasn't been made by our developer team, you will notice it once it is available.

If you have further questions, let us know, we are glad to attend you.

Regards,

David Gt and the Fitbit Team

Lemme remind you that im running version: 32.33.1.30

[LizzyFitbit]

Hi everyone. Good to see you here and welcome to our new members. I'm sorry for the delayed response.

Thanks for bringing this to my attention and taking the time to troubleshoot your watches. I know how you're feeling since other apps and clock faces aren't being able to download correctly. I'm sorry for this experience and let me help you with this.

@Hipnois, please give a try to the steps described in this help article and make sure your watch is plugged into the charging cradle. If you're still not prompted to update the Versa, let me know your phone's model and OS version.

@SirLiftAlot, thanks for exhausting our steps and since the update didn't work after performing the factory reset, I've gone ahead and requested a new case on your behalf. I've shared all your details so our team can give you a hand. Keep an eye on your inbox.

@canitmoosoo and @Rich_Laue, thanks for your big help. You guys are awesome!

I'll be around, keep me posted.

[SirLiftAlot]

I wanted to update you guys, I received the update today finally. Took like more than 1 week but my versa is finally up to date.

Thanks for the help and support.

[LizzyFitbit]

Hi @SirLiftAlot. Hope you're doing well.

That's fantastic news and I'm glad that your Versa was able to get updated. Thanks for sharing that with us as well for your continued efforts while working on this. You rock! 😊

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, feel free to let me know.