Versa unable to pair

[SkywalkerXP]

Report fitbit account hacked and Versa unable to pair.

29th Mar - Received email from fitbit someone changed my email account from to ipicita@yahoo.com

2nd Apr - Unable to log in fitbit. Re-register new account used back old email ID

My device is now unable to pair to my Samsung Note 9. Error message stated device is block as suspected reported stolen. I don't understand, i am the owner but why my device is being blocked by Fitbit.

I have device physically with me and has snapped photo of packaging with serial number to Fitbit. Please help solve this issue as soon possible as my Versa is bricked, unusable. Purchase receipt is also available upon request. 

[SunsetRunner]

Phone Support:

Calling from US:

(877) 623-4997

Calling from Abroad (add +1, US Country Code)

+1 877 623-4997

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

Monday - Friday:

From 4am-8pm PST (US)

Weekend:

From 6am-5pm PST (US)

[SkywalkerXP]

• The email changed by hacker to erasmusirving3665899@mail.com

[Rich_Laue]

@SkywalkerXP  As your fellow Fitbit users, not Fitbit employees  the best thing we can suggest is to tap on that link that says Contact Support.@SunsetRunner  gave you several options to contact the.

[SkywalkerXP]

[SkywalkerXP]

Proof i setup Fitbit in 2018

[SkywalkerXP]

I have contacted the web support team

Hacker changed my profile to Rhonda Gehauf. Better change it to Rhonda Rousey