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Notifications not coming through

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‎04-08-2019 09:42

‎04-08-2019 09:42

Need to know why my versa has stopped giving me notifications? Do not disturb is NOT turned on. Versa is synced to my phone. I was receiving notifications until about 3 weeks ago. Please help!

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‎04-09-2019 06:10 - last edited yesterday by Fitbit Moderator

‎04-09-2019 06:10 - last edited yesterday by Fitbit Moderator

@TammyE A warm welcome to our Community!

I will gladly assist you with your Versa notifications. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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